Location: Cape Town, South Africa
Start Date: Immediately
Hybrid: No
In this role, you will support the Product team by maintaining supplier information, coordinating product updates, and assisting with product-related administration, communications, and supplier engagements.
As a Product Administrator, you will report directly to the Product Manager, with responsibilities that include, but are not limited to:
– Request and track Supplier rates & information, commissions, insurance documents, insurance documentation, and POPIA compliance confirmations as per KPIs
– Update Tourplan and WETU with relevant Supplier information (e.g., notes, VAT, contact, bank details, preferred, blacklisted, and TOP & Medium suppliers).
– Conduct thorough rate checks within our booking system (Tourplan) as required
– Maintain and update the Preferred Supplier List, Blacklisted Suppliers, specials sheets (eg. activities, festive season conditions, single supplements) and the Supplier Library
– Log all product-related feedback in internal systems (Tourplan, SharePoint, Rates Tracking Sheet) to ensure internal visibility
– Communicate product updates and information to relevant team members as required
– Update Destination Guide content regularly (SA/NA) and ensure alignment with latest supplier changes
– Notify Sales Support and Digital Marketing team of product changes and updates so they can adjust Sales & Marketing material accordingly
– Contribute to Newsletter content by sharing relevant supplier/product updates and destination trends alongside Product Manager
– Support Social Media planning with product input, ideas for posts, and prep of draft content
– Source and suggest appropriate images to support Digital Marketing visuals (for Social Media, Newsletters, presentations, website, etc.) where required.
– Assist with internal Product Update newsletters for distribution to the company
– Plan and coordinate Educational trips: wish lists, routing, booking, budgeting and invoicing, site inspections, staff contracts, flights/transfers, briefings and recons, feedback collection and presentation
– Supplier discounts for trade: Record all suppliers booked for educations, agent trips and personal visits, and the discounts they offered
– Supplier Training: Co-ordinate training slots with Suppliers and team, assist to prepare the Training Room and welcome Guests (eg. offer a drink) when required
– Coordinate and support setup and hosting of Site Inspections, Supplier Visits, and Product Workshops; attend Product Training sessions and Workshops when required
– Track team attendance at Supplier Events, Site Inspections, and Product Trainings/Workshops
– Assist team members and departments with product information and support as required
– Assist with ad-hoc product tasks and internal projects as needed, i.e. creating and maintaining of supplier lists etc
– Maintain the product-related inventory (e.g., stock of gifts, crockery, cutlery, coffee pods); record supplier gifts given and keeping track of all gifts given, manage stock
– Practice clear, concise, and professional communication with internal teams and suppliers
– At least 2 years working experience within the Travel Industry
– Matric or Diploma in Tourism (beneficial)
– Comprehensive knowledge of Tourplan system is an advantage
– Proven track record of achieving and exceeding targets
– A service-focused approach with the ability to handle pressure and tight deadlines
– Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry
– A proactive, problem-solving attitude and ability to work independently as well as part of a team
– Strong communication and organizational skills, with an ability to manage multiple tasks efficiently
– Ability to establish and maintain effective working relationships with suppliers
– Advanced knowledge of Microsoft Office and proven track record in use thereof
– Advanced knowledge of Microsoft Office and proven track record in use thereof
– Excellent written and verbal communication skills
– Organizational skills with attention to detail
Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to [email protected] by 24 April 2026.
At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.
With our Head Quarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives.
As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.
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