Privacy Policy

Effective Date: 21 February 2024

Welcome to Terra Nova Tours CC ("Terra Nova Tours," "we," "us," "our"). Your privacy is paramount to us, and we are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.terra-nova.co.za (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to the information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.
  • Through mobile and desktop applications you download from this Website, which provides dedicated non-browser-based interaction between you and this Website.
  • When you interact with our advertising and applications on third-party websites and services those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Terra Nova Tours CC or any third party; or
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

1. Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information");
  • That is about you but individually does not identify you; and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.

2. Data Usage

The information we collect about you or that you provide to us, including any personal information, is used to:

  • Present our Website and its contents to you.
  • Provide you with information, products, or services that you request from us.
  • Fulfill any other purpose for which you provide it.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • Notify you about changes to our Website or any products or services we offer or provide through it.
  • Allow you to participate in interactive features on our Website.

3. Data Sharing

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to access, correct, delete, and restrict the processing of your personal data. You also have the right to object to processing and the right to data portability. To exercise these rights, please contact us at info@terra-nova.co.za.

6. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Terra Nova Tours CC Kings Cross Corner, 1st Floor, 9 Friend Street Salt River, Cape Town, South Africa Email: info@terra-nova.co.za

Your use of our Website constitutes your agreement to the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.