Location: Cape Town, South Africa
Start Date: Immediately
Hybrid: No
As a (Junior) Travel Success Administrator, you will report directly to the Travel Success Team Leader, with responsibilities that include, but are not limited to:
– Double-check the booking created by the Consultant.
– Ensure all service rates confirmed by the suppliers match the agent’s booking confirmation; liaise with Consultant if not.
– Ensure all supplier confirmation numbers have been added to the booking system.
– Ensure all confirmed services are marked as confirmed in the system.
– Book any outstanding / extra services if required.
– Acquire all outstanding confirmations and invoices for all services and upload them accordingly.
– Inform Consultants of any issues, such as itinerary deviations or supplier problems, for further handling.
– Ensure all invoices meet relevant Accounting requirements (e.g., correct booking dates, valid VAT invoices, banking details etc).
– Prepare all supplier invoices for payment and submit to Finance department.
– Prepare, print and bind Travel Documents according to Terra Nova procedure and handover to Airport Staff.
– Reconfirm all suppliers a week prior to client’s arrival.
– Assist with any other tasks or projects assigned by Management to support departmental and company objectives.
– A relevant qualification in Travel, Tourism, Hospitality, or Business Administration (preferred).
– Experience in Tour Administration or related fields and advantage.
– Familiarity with the Travel and Tourism Industry, specifically in Southern Africa, is advantageous.
– Proficiency in Microsoft Office Suite (Excel, Outlook).
– Basic understanding of invoicing, VAT compliance, and financial processes in a tour context.
– Problem-solving abilities to address issues such as supplier discrepancies or itinerary deviations effectively.
– Ability to work independently and as part of a team in a fast-paced environment.
– High level of professionalism and reliability.
– Flexibility to adapt to changing priorities and team needs.
– Knowledge of local and regional tourism offerings and suppliers is a bonus.
– Willingness to occasionally assist with ad hoc projects or additional tasks as directed by Management.
– Competitive salary with performance-based incentives.
– Opportunities for Career Growth and Development.
– Travel perks and discounts.
– A dynamic and supportive work environment.
Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to hr@terra-nova.co.za.
At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.
With our Head Quarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives.
As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.