Location: Cape Town, South Africa
Start Date: Immediately
Hybrid: Yes
As a Groups Product Manager, you will report directly to the Head of Product (Supplier Management) and Head of Sales & Marketing (Agent Relationships), with responsibilities that include, but are not limited to:
Supplier Management
– Build and nurture strong supplier relationships.
– Manage the Group Supplier database and ensure supplier compliance.
– Identify potential group suppliers throughout Southern Africa.
– Request Group/Series rates, terms, and information, and conduct year-on-year comparisons.
– Negotiate favourable rate agreements.
– Handle supplier queries, guest feedback, and refund requests.
– Oversee the loading timelines of Group Rates onto various quoting and booking platforms.
– Keep the Groups Division updated with supplier information.
– Reporting on supplier information.
Agent Relationship
– Act as the key liaison for group agents regarding supplier selection, changes, and allocation of services after coordination with the head of Sales & Marketing.
– Ensure effective communication and alignment with agents to support seamless group planning.
– Oversee all booking grids and supplier allotments, ensuring second-choice alternatives are in place for any gaps or availability issues.
Cross-Departmental
– Conduct regular meetings with the Reservations Department to monitor availability, flag potential issues, and align operational logistics.
– Collaborate closely with Quality Control to ensure feedback loops are closed and any client complaints or service concerns are addressed effectively and promptly, and refunds are received.
– Work collaboratively with other departments (Operations, Sales, etc.) to align on group-specific product delivery and service quality expectations.
Training and Development
– Set up supplier training sessions, product presentations, and site inspections for the Groups Division.
– Organise educational trips and workshops for the Groups Sales Team.
– Assist with the planning of Agent Familiarization trips.
Communication and Content Creation
– Assist with content for internal and external newsletters.
General
– Ensure adherence to company policies and procedures.
– Oversee daily operations and ensure team productivity.
– Implement quality control measures and continuous improvement initiatives.
– Collaborate with management to align departmental goals with company objectives.
– Conduct performance evaluations and implement improvement plans.
– Strategic Planning.
– Oversee daily operations and ensure team productivity.
– Reports on team performance.
– A relevant qualification in Travel, Tourism, Hospitality, or Business Administration (preferred).
– Minimum of 5 years’ experience in Product or Groups sales within the Travel Industry
– In-depth knowledge of Southern African tourism destinations.
– A service-focused approach with the ability to handle pressure and tight deadlines.
– A proactive, problem-solving attitude and ability to work independently as well as part of a team.
– Strong communication and organizational skills, with an ability to manage multiple tasks efficiently.
– Ability to establish and maintain effective working relationships with both clients and suppliers.
– Advanced knowledge of Microsoft Office and proven track record in use thereof.
– High level of professionalism and reliability.
– Knowledge of local and regional tourism offerings and suppliers is a bonus.
– Willingness to occasionally assist with ad hoc projects or additional tasks as directed by Management.
– Competitive salary with performance-based incentives.
– Opportunities for Career Growth and Development.
– Travel perks and discounts.
– A dynamic and supportive work environment.
Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to hr@terra-nova.co.za.
At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.
With our Head Quarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives.
As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.