Location: Cape Town, South Africa
Start Date: Immediately
Hybrid: No
For our Head Office in Cape Town, we are looking for an experienced Flights & Services Reservations Agent to join our team. This is an exciting opportunity to contribute to a leading Destination Management Company renowned for crafting unique and memorable travel experiences across Southern Africa.
As a Flights & Services Reservations Agent, you will report directly to the Leisure Groups Team Leader, with responsibilities that include, but are not limited to:
– Responsible for Terra Nova’s Group Series, FIT and staff flight reservations and updating the booking records on SharePoint.
– Advanced Booking of all entrance fees and services, i.e. Table Mountain Tickets, Robben Island Tickets, Cape Point Funicular and keeping an accessible track record of the file allocations on SharePoint.
– Correspond with colleagues regards their booking requirements and deal with any questions, information required, obstacles and special requirements timeously.
– Manage workload efficiently and prioritise urgent requests.
– Assist with Groups Series tasks if and when required
– Offer assistance and support to colleagues.
– Attend Team Meetings and provide Daily Reports to Team Leader/s and Director/s.
– Maintain a clear, concise, and effective communication style with clients, Management, and the team.
– Attend industry events, trade shows, and networking opportunities to promote Terra Nova Tours.
– Diploma or degree in Tourism, Hotel Management or Events Management.
– Minimum of 5 years of experience in Group Travel and flight arrangements.
– In-depth knowledge of Southern African tourism destinations; Eastern Africa is an advantage.
– Comprehensive knowledge of Tourplan and WETU systems.
– Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.
– A proactive, problem-solving attitude and ability to work independently as well as part of a team.
– Strong communication and organisational skills, with an ability to manage multiple tasks efficiently.
– Ability to establish and maintain effective working relationships with both clients and suppliers.
– Advanced knowledge of Microsoft Office and proven track record in use thereof.
– Competitive salary with performance-based incentives.
– Opportunities for Career Growth and Development.
– Travel perks and discounts.
– A dynamic and supportive work environment.
Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to hr@terra-nova.co.za.
At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.
With our Head Quarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives.
As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.