{"id":3877,"date":"2026-01-16T11:36:24","date_gmt":"2026-01-16T09:36:24","guid":{"rendered":"https:\/\/terra-nova.co.za\/?page_id=3877"},"modified":"2026-01-16T11:42:42","modified_gmt":"2026-01-16T09:42:42","slug":"senior-reservations-agent-leisure-groups-tourism","status":"publish","type":"page","link":"https:\/\/terra-nova.co.za\/de\/senior-reservations-agent-leisure-groups-tourism\/","title":{"rendered":"Senior Reservations Agent \u2013 Leisure Groups (Tourism)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3877\" class=\"elementor elementor-3877\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c1d644 e-flex e-con-boxed e-con e-parent\" data-id=\"3c1d644\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6346214 elementor-widget elementor-widget-heading\" data-id=\"6346214\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 22-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Senior Reservations Agent \u2013 Leisure Groups<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af098a6 elementor-widget elementor-widget-text-editor\" data-id=\"af098a6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 22-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Location:<\/strong> Cape Town, South Africa\u00a0<\/p><p><strong>Start Date:<\/strong> Immediately<\/p><p><strong>Hybrid:<\/strong> Yes<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cbb091 elementor-widget elementor-widget-text-editor\" data-id=\"9cbb091\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For our <strong>Head Office in Cape Town<\/strong>, we are looking for an experienced <strong>Reservations Agent <\/strong>to join our team. This is an exciting opportunity to contribute to a leading Destination Management Company renowned for crafting unique and memorable travel experiences across Southern Africa.<\/p><p>As a <strong>Senior<\/strong> <strong>Reservations Agent,<\/strong> you will report directly to the <strong>Leisure Groups Team Leader<\/strong>, with responsibilities that include, but are not limited to:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-065a720 elementor-widget elementor-widget-heading\" data-id=\"065a720\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Key Responsibilities<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-786b35a elementor-widget elementor-widget-text-editor\" data-id=\"786b35a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8211; Set up and manage Block-Booking Allotments in collaboration with the GMO.<br \/>&#8211; Recommend and manage alternative suppliers\/products that align with company requirements.<br \/>&#8211; Maintain Block-Bookings for Series and ADHOC groups and update allotment grids.<br \/>&#8211; Monitor and manage Block-Booking inventory, ensuring updates for both FIT and ADHOC bookings.<br \/>&#8211; Ensure adherence to cancellation policies.<br \/>&#8211; Provide booking statuses upon request for tour block-bookings.<br \/>&#8211; Inform Groups &amp; Product departments of any supplier changes (e.g., closures, renovations).<br \/>&#8211; Assist the department with Product-related requests.<br \/>&#8211; Notify Consultants and follow up on supplier deposit payments.<br \/>&#8211; Cancel services before release dates as per tour availability and update grids.<br \/>&#8211; Negotiate with suppliers with strict policies before incurring charges.<br \/>&#8211; Cancel suppliers for unconfirmed tours and update grids.<br \/>&#8211; Ensure duplicate or unwanted suppliers are cancelled.<br \/>&#8211; Arrange extra services as required (e.g., restaurant reservations, activities like kayaking).<br \/>&#8211; Book tour extensions<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b523c0 elementor-widget elementor-widget-heading\" data-id=\"3b523c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Quoting Support<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87650c4 elementor-widget elementor-widget-text-editor\" data-id=\"87650c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8211; Prepare supplier rate comparisons for the current vs. the previous year, including increase ratios.<br \/>&#8211; Evaluate rate increases and provide a comparative analysis to Management.<br \/>&#8211; Assist in negotiating supplier rates with the Product department to secure better pricing.<br \/>&#8211; Input contracted rates into Tour Quoting and Invoice Calculation Templates.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46a3d94 elementor-widget elementor-widget-heading\" data-id=\"46a3d94\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Others<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a01082 elementor-widget elementor-widget-text-editor\" data-id=\"6a01082\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8211; Attend Team Meetings and provide Daily Reports to Team Leader\/s and Director\/s.<br \/>&#8211; Maintain a clear, concise, and effective communication style with clients, Management, and the team.<br \/>&#8211; Attend industry events, trade shows, and networking opportunities to promote Terra Nova Tours.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9af4b elementor-widget elementor-widget-heading\" data-id=\"ee9af4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Requirements<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41f9d49 elementor-widget elementor-widget-text-editor\" data-id=\"41f9d49\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8211; Diploma or degree in Tourism, Hotel Management or Events Management.<br \/>&#8211; Minimum of 5 years of experience in Group Travel or Hotel Reservations.<br \/>&#8211; In-depth knowledge of South Africa as a tourism destination.<br \/>&#8211; Proven ability to manage complex bookings and to handle pressure and tight deadlines.<br \/>&#8211; Ability to work extended hours when necessary to meet the demands and high pressure of the Travel Industry.<br \/>&#8211; A proactive, problem-solving attitude and ability to work independently as well as part of a team.<br \/>&#8211; Strong communication and organisational skills, with an ability to manage multiple tasks efficiently.<br \/>&#8211; Ability to establish and maintain effective working relationships with both clients and suppliers.<br \/>&#8211; Advanced knowledge of Microsoft Office and proven track record in use thereof.<br \/>&#8211; Knowledge of Tourplan is an advantage.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72a74b7 elementor-widget elementor-widget-heading\" data-id=\"72a74b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Benefits<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15d796d elementor-widget elementor-widget-text-editor\" data-id=\"15d796d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8211; Competitive salary with performance-based incentives.<br \/>&#8211; Opportunities for Career Growth and Development.<br \/>\u00a0&#8211; Travel perks and discounts.<br \/>&#8211; A dynamic and supportive work environment.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62cbe28 elementor-widget elementor-widget-heading\" data-id=\"62cbe28\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">How to Apply<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa5181 elementor-widget elementor-widget-text-editor\" data-id=\"1aa5181\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to <a href=\"mailto:hr@terra-nova.co.za\"><strong>hr@terra-nova.co.za.<\/strong><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a57fe8 elementor-widget elementor-widget-heading\" data-id=\"4a57fe8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Why Join Terra Nova Tours<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa1a98 elementor-widget elementor-widget-text-editor\" data-id=\"1aa1a98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.<\/p><p>With our Head Quarter in the scenic city of Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives.\u00a0<\/p><p>As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like-minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Senior Reservations Agent \u2013 Leisure Groups Location: Cape Town, South Africa\u00a0 Start Date: Immediately Hybrid: Yes For our Head Office in Cape Town, we are looking for an experienced Reservations Agent to join our team. This is an exciting opportunity to contribute to a&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-3877","page","type-page","status-publish","hentry"],"meta_box":[],"_links":{"self":[{"href":"https:\/\/terra-nova.co.za\/de\/wp-json\/wp\/v2\/pages\/3877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terra-nova.co.za\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terra-nova.co.za\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terra-nova.co.za\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/terra-nova.co.za\/de\/wp-json\/wp\/v2\/comments?post=3877"}],"version-history":[{"count":4,"href":"https:\/\/terra-nova.co.za\/de\/wp-json\/wp\/v2\/pages\/3877\/revisions"}],"predecessor-version":[{"id":3881,"href":"https:\/\/terra-nova.co.za\/de\/wp-json\/wp\/v2\/pages\/3877\/revisions\/3881"}],"wp:attachment":[{"href":"https:\/\/terra-nova.co.za\/de\/wp-json\/wp\/v2\/media?parent=3877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}